Refund & Return Policy
We want you to love your purchase from our online store. If for any reason you're not completely satisfied, we offer a hassle-free refund and return process.
Returns:
- If you need to return an item, you have 7 days from the date of receiving to do so.
- You will be responsible for any return shipping costs unless the item received was damaged or defective.
- The item must be UNUSED and in its original packaging.
- Please contact our customer support team to initiate the return process and receive a return authorization number.
Refunds:
- You have 7 days from the date of purchase to request a refund.
- To be eligible for a refund, the item must be unused and in its original packaging.
- Please contact our customer support team with your order details to initiate the refund process.
- Once we receive the returned item, we will process your refund within 4-5 business days.
- Offers a full refund or a replacement if the packages arrived are badly damaged. Contact our customer service within 2-3 days of receiving. We will open a complain file.
Please note:
- Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable.
- We recommend using a trackable shipping method for returns to ensure they reach us successfully.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!
